Frequently Asked Questions
Everything you need to know about our high-precision laser engraving solutions.
What is the estimated shipping time for Monport laser machines?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location, though larger freight items like CO2 laser engravers may require additional handling time.
Do you provide technical support for machine setup?
Yes, we offer comprehensive technical support including detailed manuals, video tutorials, and a dedicated customer service team available via email and live chat to assist with software installation and hardware calibration.
What is your return policy for electronic equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large machinery, and customers are responsible for return shipping costs unless the product arrived damaged.
Are Monport lasers compatible with LightBurn software?
Yes, our CO2 laser machines and fiber lasers are fully compatible with LightBurn, as well as our proprietary software and other common industry applications like RDWorks.
What kind of warranty comes with my purchase?
Monport provides a 1-year limited warranty on the main machine components and a specific 3-to-6 month warranty on consumable parts like laser tubes and mirrors, protecting you against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm to help make your investment more affordable.