Returns & Exchanges
At Monportlaser, we are committed to your satisfaction and offer a 30-day return window for our high-precision laser engraving machines and accessories. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).
Prepare the Equipment
Carefully repackage your laser engraver in its original industrial crates or packaging, ensuring all software, cables, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label and dispatch the package via a tracked carrier; we recommend insuring the shipment due to the high value of electronic components.
Inspection and Refund
Once our technicians verify the machine's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing